ServiceNow Phase II Enhancements and Development
Once organizations implement ServiceNow and their Phase 1 is complete; many begin looking to Phase 2 and future deployments to leverage all of the Applications, features and functionality that are included in their subscriptions. Navigis' team of experts are here to assist you with these customizations and development. Here are some examples of how we help customers with their on-going enhancements of ServiceNow.
Feature implementations and "Re-tooling"
ServiceNow performs upgrades on a routine basis. These upgrades offer new features and functionality that may not have been available when you first implemented ServiceNow. Navigis works with customers to assist them with the implementation of new functionality. In fact, Navigis has direct access to the developers that created these new features and functionality and we routinely practice a Transfer of Knowledge with the developers so that we are prepared to customize and implement new features before they are released to the public. In fact, in some cases our own team of experts have created and completed the coding for what is now available to all customers as plugins or enhancements. Our team is ready to work with you and assist you in implementing and leveraging new features, applications and enhancements.
We also see customers that have had ServiceNow implemented for perhaps years. During their initial implementation, they may have customized and created "work-a-rounds" to solutions that are now readily available and "out of the box". Or perhaps customers implemented "older" technology such as previously use approval engines and they would like to convert from older Execution Plans or Approvals to the more robust Graphical Workflow. Navigis will work with you and your organization to help you "re-tool" your instance to leverage new functionality and take advantage of "out of the box" stability and best practices.
Custom Application Development
ServiceNow is a brilliant Service Management and Asset Management solution; it is also a brilliant development platform for additional practices and processes that can be centralized into your ServiceNow instance. This allows you to leverage the ServiceNow workflow functionality, messaging functionality, reporting functionality and much more. Navigis has worked with customers to implement custom applications within ServiceNow. Some examples include Sales Force Automation and CRM solutions, Time Tracking Management and Performance Management (Key Performance Indicators and reporting). Let us know what you would like to build and we will work with you to blueprint the plan and implement your custom applications.
Integrations
There are many benefits to integrating ServiceNow to other solutions or sources of data available to your organization. Navigis works with your infrastructure team or your 3rd party vendors to complete these integrations. Potential methods of integration include simple inbound email actions, JDBC and ODBC connectivity and mapping and Web Services integration. Our team of experts have completed some of the most complex integrations that ServiceNow has seen. As a matter of fact, Navigis created and completed the eBonding integration commonly used in the telecom industry and is now readily available as a plugin to all customers.
We look forward to working with you and your organization and allowing you to integrate your ServiceNow instance with other key systems and solutions that your company depends on.
