Current Openings

 

Position: Implementation Specialist - ServiceNow
Openings:  North America, Middle East, Asia Pacific and EMEA

 

Navigis, a Preferred Partner of of ServiceNow, the global leader in IT Service Management, is seeking an Implementation Specialist (IS) to provide customization and development for our customers. The selected candidate will have the opportunity to put their technical skills to the test in a creative and fast paced environment. The IS will work directly with the customer's System Administrator. Each specialist will be responsible for several customer accounts.

 

Responsibilities will include:

 

• Providing software customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations
• Answering “how to” technical and application configuration questions
• Facilitating roll out of new applications and modules
• Assisting in troubleshooting patch / release management issues
• Aiding in translating business requirements into technical requirements
• Helping to implement new functionality
• Wherever possible, enabling the customer System Administrator(s) to be self-sufficient
  

 

Skills

This role is technical in nature and dedicated to working directly with customer System Administrators of all skill levels. The position will require skills that include:

 

• Excellent communication
• Impeccable time-management and record keeping
• The ability to take complex end-user requirements to code
• A strong personal commitment to quality service
• A positive can-do attitude & willingness to learn
• The ability to work independently and with a team

 

The ideal candidate is a college graduate with Computer Science or similar technical degree and would have a minimum of 2-3 years of experience with:

 

• Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
• Web applications, networks, protocols and email (SMTP, POP3)
• Basic understanding of ITIL v3 methodologies
• Understanding of enterprise IT architecture
• Working knowledge of relational databases

 

Experience in these areas is a plus:

• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
• Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
• Web Services integrations