ServiceNow® RunBook Automation

 

Runbook Automation (RBA) automates simple processes like password resets as well as complex, multi-system data center tasks like provisioning and configuring virtual machines.

 

RBA enables an IT organization to automate complex tasks quickly and reliably, with best practices every time while requiring less skill and labor to execute.

 

Runbook Automation is an extension of the graphical workflow technology that is built into all ServiceNow functionality. Any technician with appropriate security access can perform both advanced and routine tasks using push-button automation to resolve incidents or execute change requests. You can even enable technicians to trigger an automated process directly from a ServiceNow social IT chat session.

The best IT thinkers use point-and-click design tools to create complex runbook workflows. They initiate the correct IT processes consistently when needed. They capture and document IT knowledge with every execution, only with ServiceNow Runbook Automation.